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Cross Industry BPO Service Offerings
Business Process Outsourcing is fast emerging as a viable option to maximize enterprise-value, minimize cost and turnaround times and increase service quality to customers. But more than these the real benefit of a BPO solution lies in aligning the clients business with customer, market and technology changes.
Technology is revolutionizing all aspects of financial services. Companies want reduced processing costs and increased service levels. Customer-service expectations are rising. Settlement times are compressing. And the Internet is redefining the very process of selecting and transacting financial services. It gives financial organizations the competitive edge they need in today's global marketplace. It gives the finance executives the freedom to concentrate on strategic issues and decisions instead of spending time on administrative details like budgeting, cash flow management and transaction processing tasks.
We offer the Domain experience and expertise needed to streamline your financial & accounting processes. Besides enhanced business focus, outsourcing these processes helps companies concentrate on their core functions, control cost structure, streamline finance and accounting process, and get access to the finest finance and accounting professionals and technology in the world.
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Cross Industry BPO Service Offerings
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Accounting
General Accounting
Book Keeping
Fixed Asset Accounting
Accounts Receivable
Accounts Payable
Travel & Expense Accounting
Customer Invoicing
Credit & Collection
Reconciliation
Management and statutory reporting
Tax Planning and Compliance
GAAP Analysis
Equity Research Analysis |
Human Resources
Compensation & Benefits Administration
Payroll Processing
Employee Communications
Employee Data Management
Human Resources Reporting
Employee Stock Option Plan Administration
Recruitment
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Methodology
PROACTIVE’s business is to facilitate and ensure excellent client service. To achieve this PROACTIVE partners with its clients so that we can best represent your needs during the service transition and its on-going operational management. To build this relationship PROACTIVE follows an engagement model which provides services backed by our delivery methodology, to most efficiently identify the outsourced business processes which can most benefit the client and to then select and recommended the most appropriate service provider.
Opportunity Assessment
PROACTIVE conducts an assessment to ascertain which specific business processes or components of the process are best suited for outsourcing. During this assessment period PROACTIVE also determines the culture and organization of the company that therefore is in a position to discuss which service delivery model is most applicable. One of the key outputs of the Opportunity Assessment is PROACTIVE’s recommendations and proposal for provision of these services. This includes a high level scope of services, initial project plan and fees.
Solution Definition
This is where the detailed planning for the service transition and delivery is performed. A formal service definition is agreed, as are the "to be" processes and service scope in terms of tasks , workflow , deliverables , communications protocol , project management processes , service level agreement , project reporting and the metrics for performance measurement.
Transition Planning
During this phase, a team of PROACTIVE outsourcing operations experts design and provide the detailed plan for the transition of the service. This plan details the Service Charter, the detailed operational tasks of the day to day service provision; it also defines the interfaces between the outsourced and internal business personnel. PROACTIVE will also facilitate a Pilot of the outsourced service for a limited period of time so that all aspects of the defined service can be tested for completeness. After the pilot phase is complete the client is then ready for the service to be transitioned.
Operations Management
Your PROACTIVE team consisting of Project, Operational and Account Management perform the Service Transition and begin the day to day operation of the service according to the agreed Service Charter and Service Level Agreement. The Service Charter will define the processes for communication, monitoring, control and reporting, while the Service level agreement provides the performance, volume frequency, response times and hours of coverage and service. The operations manager will perform regular reviews for the purposes of continuous improvement to ensure that the level of service and activities keeps pace with business changes and conditions.
Proactive Delivery Model
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On Shore |
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Off Shore |
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Assessment |
On-Site Staff to perform Opportunity Assessment and Solution Definition |
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On-Site Staff to perform Opportunity Assessment and Solution Definition |
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Definition & Planning |
On-Site or Off Site Staff to Perform Transition Planning |
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On-Site or Off Site Staff to Perform Transition Planning |
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Service Delivery Model |
On-Site or Off Site Service provision by PROACTIVE Solution Providers |
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Off Shore Service Provision to maximize cost savings |
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Operations Management |
On-Site or Off Site Project, Operations and Account Management |
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On-Site or Off Site Project, Operations and Account Management |
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